1.Services

Syntra Designs agrees to provide website design and/or website development services based on the package and services selected by the Client.

The specific services, features, pages, functionality, and deliverables included in the Client’s project will be determined by the package purchased and any additional services agreed upon before the project begins.

Anything not specifically included in the selected package or written project agreement is not automatically included in the project.

Additional features, pages, functionality, integrations, revisions, or services requested by the Client may require an additional charge.

2.Project Price and Payment

The total price for the Client’s project is stated in the signature section of this Agreement.

The Client agrees that full payment is required before work on the project begins.

Syntra Designs is not required to begin designing, developing, reserving project time, purchasing credits, or performing services until payment has been successfully received and confirmed.

Payments may be processed through PayPal or another payment method approved by Syntra Designs.

Any transaction fees, currency conversion fees, taxes, or fees charged by third-party payment providers may be the responsibility of the Client where applicable.

3.No Guaranteed Project Start Date

Syntra Designs may work with multiple clients simultaneously.

The Client understands that purchasing a website does not necessarily guarantee that work will begin immediately on the date of payment.

Projects are generally completed according to:

• ◆The Designer’s current workload;
• ◆The order in which projects are scheduled;
• ◆The complexity of the Client’s project;
• ◆The Client’s responsiveness;
• ◆The availability of required information and materials;
• ◆Technical requirements;
• ◆Third-party service availability; and
• ◆Any unexpected technical or business circumstances.

Syntra Designs will make reasonable efforts to complete the project within the estimated timeframe provided to the Client.

However, unless otherwise agreed in writing, all timelines are estimates and are not guaranteed delivery dates.

4.Estimated Project Timeline

For standard website projects, Syntra Designs may estimate a completion timeframe of approximately 2 to 6 weeks after all of the following have occurred:

• ◆Full payment has been received;
• ◆This Agreement has been accepted or signed;
• ◆The Client has provided all required content and information; and
• ◆The Client’s project has been scheduled.

More complex projects or projects requiring additional features may require additional time.

The Client understands that delays may occur due to workload, technical issues, third-party services, Client delays, revisions, or circumstances outside the reasonable control of Syntra Designs.

Syntra Designs does not guarantee a specific completion date unless one is expressly agreed upon in writing.

5.Client Responsibilities

The Client agrees to provide accurate, complete, and lawful information necessary to complete the project. This may include:

• ◆Business information;
• ◆Written content;
• ◆Logos;
• ◆Images;
• ◆Videos;
• ◆Product information;
• ◆Contact information;
• ◆Social media links;
• ◆Brand preferences;
• ◆Login credentials or authorized access where necessary; and
• ◆Any other information required for the project.

The Client is responsible for providing materials in a timely manner.

Syntra Designs is not responsible for delays caused by the Client’s failure to provide required materials, feedback, approvals, or responses.

If the Client significantly delays communication or fails to provide required materials, the project may be paused and rescheduled based on Syntra Designs’ availability.

6.Client Content and Legal Responsibility

The Client is solely responsible for ensuring that all content provided to Syntra Designs is lawful and that the Client has the necessary rights, licenses, permissions, and authority to use that content. This includes, but is not limited to:

• ◆Images;
• ◆Photographs;
• ◆Videos;
• ◆Music;
• ◆Logos;
• ◆Trademarks;
• ◆Written content;
• ◆Products;
• ◆Services;
• ◆Testimonials; and
• ◆Any other intellectual property.

The Client agrees not to provide content that infringes upon another person’s copyright, trademark, privacy rights, intellectual property rights, or other legal rights.

Syntra Designs is not responsible for legal claims arising from materials supplied or approved by the Client.

The Client agrees to be responsible for claims resulting from Client-provided content to the extent permitted by applicable law.

7.Revisions

The number of revisions included in a project depends on the package selected by the Client. The selected package and included revisions are recorded in the signature section of this Agreement.

A revision means a reasonable modification to work already created within the agreed project scope.

A revision does not necessarily include:

• ◆Creating an entirely new website concept;
• ◆Completely redesigning previously approved work;
• ◆Adding new pages not included in the package;
• ◆Adding new features outside the agreed scope;
• ◆Changing the project’s original direction substantially;
• ◆Adding new functionality;
• ◆Adding third-party integrations not originally agreed upon.

Requests that exceed the included revision limit or project scope may require an additional charge.

Syntra Designs will inform the Client when a request may require additional payment before proceeding with the additional work.

8.Premium Package Revisions

If the Client purchases a package advertised as including unlimited revisions, “unlimited revisions” means reasonable revisions within the original agreed project scope.

Unlimited revisions do not mean unlimited new features, pages, functionality, redesigns, or entirely new concepts.

Unlimited revisions apply only until the Client provides Final Approval of the completed project. Once Final Approval has been provided, the project will be considered complete.

9.Final Approval and Project Completion

Before the project is considered complete, the Client will have an opportunity to review the website.

The Client is responsible for reviewing the website carefully and notifying Syntra Designs of any requested revisions covered by their package.

Once the Client communicates final approval, including through electronic communication where legally permitted, the project will be considered finalized and complete.

After Final Approval:

• ◆Included revisions expire;
• ◆Additional changes are not included in the original project price;
• ◆New requests may require additional payment; and
• ◆The Client may purchase maintenance services if available.

If the Client does not respond within a reasonable period after being asked to review the completed project, Syntra Designs may attempt to contact the Client again.

If the Client remains unresponsive, Syntra Designs may pause the project or consider the project abandoned after providing reasonable notice.

10.Additional Work After Completion

Any work requested after Final Approval is considered new work unless Syntra Designs agrees otherwise. Additional work may include:

• ◆Content updates;
• ◆Design changes;
• ◆New pages;
• ◆New products or services;
• ◆New functionality;
• ◆Layout changes;
• ◆Integrations;
• ◆Corrections caused by Client changes; or
• ◆Other website modifications.

Additional work may be charged separately.

Syntra Designs is not obligated to perform additional work until the additional price has been agreed upon and payment requirements have been satisfied.

11.Maintenance Subscription

Syntra Designs may offer website maintenance subscriptions.

The specific services included in each subscription plan may change depending on the subscription selected and the terms displayed at the time of purchase.

Maintenance may include certain updates, modifications, or website support as described in the applicable subscription plan.

A maintenance subscription does not automatically include unlimited new website development, major redesigns, new websites, or services outside the subscription’s stated scope.

Requests outside the scope of the Client’s subscription may require an additional charge.

Syntra Designs reserves the right to update its future subscription offerings, pricing, and available features, subject to applicable agreements and applicable law.

12.Third-Party Services and Technology

The Client understands that websites may depend on third-party services and technology, including but not limited to:

• ◆Hosting providers;
• ◆Domain registrars;
• ◆Payment processors;
• ◆Website platforms;
• ◆Plugins;
• ◆APIs;
• ◆Social media platforms;
• ◆Email providers; and
• ◆Other online services.

Syntra Designs does not own or control these third-party companies or services. Syntra Designs is not responsible for:

• ◆Third-party outages;
• ◆Platform changes;
• ◆Changes in pricing;
• ◆Service interruptions;
• ◆Account suspensions;
• ◆Policy changes;
• ◆Software changes;
• ◆Feature removals; or
• ◆Failures caused by third-party providers.

The Client may be responsible for maintaining accounts, subscriptions, hosting, domains, or other third-party services required for the continued operation of the website.

13.Development Tools and Methods

Syntra Designs will determine the appropriate tools, technology, methods, and processes used to provide its services unless otherwise agreed upon in writing.

The Client understands that the specific methods, tools, workflows, systems, and processes used by Syntra Designs in the creation and development of a project are part of Syntra Designs’ internal business operations.

The Client is not entitled to access, ownership of, or information regarding Syntra Designs’ internal tools, accounts, workflows, methods, systems, processes, or proprietary business practices unless specifically agreed upon in writing.

14.Domain, Hosting, and Third-Party Costs

Unless specifically included in the Client’s selected package or written agreement, the cost of:

• ◆Domain names;
• ◆Hosting;
• ◆Email services;
• ◆Premium plugins;
• ◆Premium software;
• ◆Third-party subscriptions;
• ◆Payment processing services; and
• ◆Other external services

is not included in the website design price.

The Client is responsible for reviewing and paying applicable third-party costs unless Syntra Designs expressly agrees in writing to include those costs.

15.Ownership and Intellectual Property

Upon full payment being successfully received and completion of the agreed project, the Client will receive ownership or authorized use rights to the final website deliverables as applicable to the project.

Syntra Designs retains ownership of:

• ◆Its business name;
• ◆Branding;
• ◆Internal processes;
• ◆Development methods;
• ◆Templates;
• ◆Systems;
• ◆Tools;
• ◆General knowledge;
• ◆Pre-existing materials; and
• ◆Any proprietary resources used in creating the project.

Third-party materials remain subject to their respective licenses and terms.

The Client does not automatically receive ownership of third-party software, platforms, plugins, stock assets, or other materials that are licensed rather than owned.

16.Portfolio Rights

Unless otherwise agreed in writing, Syntra Designs may display the completed project in its:

• ◆Portfolio;
• ◆Website;
• ◆Social media;
• ◆Promotional materials; and
• ◆Business presentations.

Syntra Designs may identify the Client’s business as a completed project unless the parties agree otherwise in writing.

17.No Guarantee of Business Results

Syntra Designs does not guarantee any particular business result from the website. Syntra Designs does not guarantee:

• ◆Sales;
• ◆Revenue;
• ◆Website traffic;
• ◆Search engine rankings;
• ◆Social media growth;
• ◆Customer acquisition;
• ◆Business success; or
• ◆Any other financial or commercial outcome.

A website’s performance may depend on numerous factors outside the control of Syntra Designs.

18.Limitation of Liability

To the maximum extent permitted by applicable law, Syntra Designs will not be liable for indirect, incidental, consequential, special, or punitive damages arising from the website or services provided. This includes, to the extent permitted by law, claims relating to:

• ◆Lost profits;
• ◆Lost business opportunities;
• ◆Loss of data;
• ◆Website downtime;
• ◆Third-party service failures;
• ◆Security incidents caused by third parties;
• ◆Client misuse;
• ◆Client-provided content; or
• ◆Circumstances outside the reasonable control of Syntra Designs.

To the extent permitted by applicable law, the total liability of Syntra Designs arising from a particular project shall not exceed the amount actually paid by the Client to Syntra Designs for that specific project.

Nothing in this Agreement is intended to exclude liability that cannot legally be excluded under applicable law.

19.Client Access and Security

The Client is responsible for maintaining the security of their passwords and account credentials after receiving access to their website or associated services.

Syntra Designs is not responsible for unauthorized access caused by:

• ◆Weak passwords;
• ◆Shared credentials;
• ◆Client negligence;
• ◆Compromised third-party accounts; or
• ◆Actions taken by persons authorized by the Client.

20.Cancellation

If the Client wishes to cancel a project, the Client must notify Syntra Designs in writing.

Because website development involves reserving time, beginning work, purchasing credits, using services, and performing customized work, refunds may depend on:

• ◆Whether work has begun;
• ◆The amount of work completed;
• ◆Non-recoverable expenses;
• ◆Applicable law; and
• ◆Any mandatory consumer rights.

No provision of this Agreement is intended to remove or limit any cancellation, refund, or consumer rights that cannot legally be waived.

21.Right to Refuse or Terminate Services

Syntra Designs reserves the right, to the extent permitted by applicable law, to refuse or terminate services when:

• ◆The Client engages in abusive, threatening, harassing, or discriminatory behavior;
• ◆The Client requests unlawful content or services;
• ◆The Client provides fraudulent information;
• ◆The Client repeatedly violates this Agreement;
• ◆The Client refuses to cooperate or provide required information;
• ◆Continuing the project becomes reasonably impossible; or
• ◆Another serious circumstance makes continued service inappropriate.

If a project is terminated, payment and refund obligations will be determined based on work already completed, non-recoverable expenses, and applicable law.

22.Force Majeure and Unexpected Events

Syntra Designs will not be responsible for delays caused by circumstances reasonably outside its control, including but not limited to:

• ◆Natural disasters;
• ◆Severe weather;
• ◆Power outages;
• ◆Internet outages;
• ◆Technical failures;
• ◆Platform outages;
• ◆Illness;
• ◆Emergencies;
• ◆Government actions; or
• ◆Other unexpected events that make performance temporarily impractical or impossible.

23.Communication

The Client agrees to provide accurate contact information. Important communications regarding the project may be sent through:

• ◆Email;
• ◆Website forms;
• ◆PayPal;
• ◆Approved messaging platforms; or
• ◆Other communication methods agreed upon by both parties.

The Client is responsible for monitoring the communication method used for the project.

24.Independent Business Relationship

The Client understands that Syntra Designs is an independent service provider.

Nothing in this Agreement creates an employment relationship, partnership, joint venture, or agency relationship between Syntra Designs and the Client.

25.Entire Agreement

This Agreement, together with the selected package, written project details, and any written amendments agreed upon by both parties, represents the agreement between Syntra Designs and the Client.

Any changes to the project should be confirmed in writing.

26.Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by applicable law.

27.Governing Law

This Agreement shall be governed by the applicable laws of the Commonwealth of Puerto Rico, subject to any mandatory laws that may apply to the transaction.

Consumer contracts may carry additional protections depending on the circumstances.

28.Electronic Acceptance and Signatures

The parties agree that this Agreement may be accepted and signed electronically to the extent permitted by applicable law.

Electronic signatures and electronic contracts are generally recognized under Puerto Rico law, although particular consumer transactions may have additional disclosure or consent requirements.

29.Acknowledgment

By signing or electronically accepting this Agreement, the Client confirms that they:

• ◆Have read this Agreement;
• ◆Understand its terms;
• ◆Had an opportunity to ask questions before accepting;
• ◆Agree to the selected package and price;
• ◆Understand the revision policy;
• ◆Understand that additional work may require additional payment;
• ◆Understand that project timelines are estimates;
• ◆Understand that third-party services may affect website functionality; and
• ◆Agree to be bound by this Agreement.